Return & Refund Policy
Effective Date: 2026/01/01
At CEYLON SPICE & BEVERAGES (PVT) LTD, we are committed to providing high-quality lifestyle products and customer satisfaction. If you're not fully happy with your purchase, we’re here to help.
Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
- Item must be unused, unwashed, and in its original condition
- Must be returned in the original packaging with all labels/tags
- Must be returned within 7 days of delivery
Non-returnable items:
- Used or damaged products not caused by shipping
- Custom or personalized items
- Gift cards
Return Process
To request a return:
- Email us at connect.csblk@gmail.com with your order number and reason for return.
- We will respond within 2 business days with return instructions.
- Ship the item back to our designated return address (customer bears shipping costs unless item was damaged).
Refunds
Once we receive and inspect your return:
- If approved, your refund will be processed to your original payment method within 7 working days.
- You will receive a confirmation email once your refund is completed.
Note: Shipping fees (if any) are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange for the same item, contact us at connect.csblk@gmail.com within 3 days of delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Take clear photos of the packaging and product
- Email us within 48 hours of delivery
- We will arrange a free replacement or refund
Late or Missing Refunds
If you haven’t received a refund after 7 days:
- Check your bank account or payment service again
- Contact your credit card or bank provider
- If still unresolved, contact us at connect.csblk@gmail.com
Contact Us
If you have any questions or concerns about this Return & Refund Policy, please contact:
CEYLON SPICES & BEVERAGES (PVT) LTD
Email: connect.csblk@gmail.com
Phone: +94 71 4444 117
Website: www.csb.lk