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Shipping PolicyEligible BuyersOrder ProcessingShipping CoverageShipping MethodsShipping ChargesDelivery TimelinesDelivery Acceptance & ClaimsRisk & ResponsibilityContact Us

Shipping Policy

At Ceylon Spices & Beverages (Pvt) Ltd, we are committed to delivering our products safely, efficiently, and on time. Please review our shipping policy below to understand how orders are processed and delivered.

Eligible Buyers

Shipping services are available exclusively to:

  • Authorized retail chains

  • E-commerce stores

  • Corporate and third-party distribution partners

All orders are subject to partnership approval and agreed commercial terms.

Order Processing

  • Orders are processed after official order confirmation and payment clearance, unless otherwise agreed.

  • Processing timelines depend on:

    • Order volume

    • Product availability

    • Packaging or labeling requirements

Estimated processing time will be confirmed at the time of order acceptance.

Shipping Coverage

We ships to:

  • Sri Lanka (islandwide)

  • International destinations for approved partners

International shipping arrangements are coordinated based on destination, volume, and partner requirements.

Shipping Methods

Shipping methods are selected to ensure efficiency, safety, and cost-effectiveness:

  • Domestic Deliveries:

    • Courier services

    • Dedicated transport for large orders

  • International Deliveries:

    • Air freight

    • Sea freight

The final shipping method is determined in consultation with the partner.

Shipping Charges

Shipping charges are quoted separately unless included in the agreed pricing model.

Any applicable customs duties, taxes, or import-related charges are the responsibility of the purchasing partner, unless stated otherwise in the agreement.

Delivery Timelines

Delivery timelines vary by location and shipping method:

  • Local deliveries: Typically 2–7 business days after dispatch

  • International deliveries: Typically 7–45 business days after dispatch

These timelines are estimates and may be affected by customs clearance or logistics delays.

Delivery Acceptance & Claims

  • Partners must inspect goods immediately upon delivery.
  • Any damage, shortage, or discrepancy must be reported within 48 hours of receipt, along with supporting documentation.
  • Claims submitted after this period may not be accepted.

Risk & Responsibility

  • Risk transfers to the buyer upon dispatch, unless otherwise stated in the agreement.
  • We does not responsible for delays or damages caused by third-party logistics providers once goods are handed over.

Contact Us

For shipping coordination, documentation, or delivery support, please contact:

CEYLON SPICES & BEVERAGES (PVT) LTD

Email: connect.csblk@gmail.com

Phone: +94 71 4444 117

Website: www.csb.lk